Frequently Asked Questions

  1. 1. What is an IOC?

The Intelligent Operations Center (IOC) of a smart city is where all sources of this city’s information and data in all fields are gathered, thereby helping the leaders monitor, operate and manage the overall urban service quality, while being capable of analyzing big data and assisting the decision making.

The IOC will connect to the Smart Connected Platform (SCP) through the display control and support block to get data for the administration and making decision. The center operates 24/7 without discontinuity.

  1. 2. What are the functions of an IOC?

An IOC center provides the following functions:

Monitoring: Supported by smart technology to record and identify problems or violations within urban areas. Monitoring results will be transferred to the relevant specialized agency or competent authority for processing.

Operating: Support specialized agencies in their operating activities, in coordinating and handling works under their management.

Direction support: Ensure the availability of conditions and procedures that support the city’s leaders to direct instantaneous hot and sensitive cases, operate the forces handling at the incident’s scene through the IOC (applied in emergencies such as riot, demonstration, natural disaster, diseases etc.).

Depending on the actual situation of the locality, the center can be integrated with the existing electronic government supervision system to form a unified system for city management and administration on the basis of utilizing and optimizing the existing systems.

  1. 3. What is Smart Connected Platform (SCP)?

Smart Connected Platform - SCP is a technical system built to support all smart urban services and applications. SCP integrates the existing systems with future urban applications and services in an efficient, secure way. It can be expanded and attached to e-government system.

  1. 4. How does the enterprise service bus work in a smart connected platform?

The enterprise service bus (ESB) is used to connect the software together. Instead of the software connecting directly with each other, which is greatly complex and difficult to expand/change, connecting via ESB helps ensure the system’s availability, expandability and simplicity.

ESB enables the software to use shared services/databases such as identity databases, authentication databases, etc.

ESB helps transfer changes of specialized databases, shared software databases into data warehouses.

  1. 5. Steps to install, deploy a System/Software?

There are 5 steps:

Step 1: Install the server operating system.

Step 2: Prepare the necessary software.

Step 3: Configure the network for the newly installed servers.

Step 4: Install the software services.

Step 5: Test the software.

  1. 6. Where can I get support for the trial or subscription?

For support concerning the trial, you can contact us at the hotline +34 931 028 658, or leave your personal information and questions at Contact We will contact you as soon as possible.

  1. 7. Who should I contact for detailed assistance and guidance?

For support you can contact us at the hotline +34 931 028 658, or leave your personal information and questions at Contact We will contact you as soon as possible. Thank you for your interest!